support(at)ncsoft.com & support(at)guildwars.com - Guild Wars Forums

Nereyda Shoaal · Jan 14, 2011, 07:10 PM // 19:10

Does anyone know if these two accounts are looked at by the same bunch of people?

arch psyker · Jan 14, 2011, 07:14 PM // 19:14

I'm pretty sure they are. I called NC Soft with my support ticket numbers provided by ArenaNet and they saw all the information I sent to them regarding any issues I was having.

*Darcy* · Jan 14, 2011, 10:05 PM // 22:05

We don't know if they are the same people although both have access to the same system. The main difference is @ncsoft would cover all of NCSoft's games and @guildwars would just cover Guild Wars. We've been told to send emails to @guildwars for GW related problems, putting the problem in the subject line (LOGIN PROBLEM, NEED CHARACTER NAME, ACCOUNT STOLEN, etc.) and including any Support ticket numbers in the body of the message.

sykoone · Jan 15, 2011, 02:42 AM // 02:42

From my experience, no they're not. I dealt with NCSoft after a hack to restore access, but when I asked if my account had been marked while it was hacked, I was told I needed to contact GW support for that information. While the information is shared between the two, NCSoft deals with account and billing issues, while GW support deals with in-game issues.

Jan 14, 2011, 07:10 PM // 19:10	#1
Nereyda Shoaal Frost Gate Guardian Join Date: Jul 2006 Location: Deldrimor Warcamp Profession: Mo/W	support(at)ncsoft.com & support(at)guildwars.com Does anyone know if these two accounts are looked at by the same bunch of people?

Jan 14, 2011, 07:14 PM // 19:14	#2
arch psyker Frost Gate Guardian Join Date: Jun 2006 Location: Cantha Guild: Pantheon Of Shadows [dei] Profession: Rt/	I'm pretty sure they are. I called NC Soft with my support ticket numbers provided by ArenaNet and they saw all the information I sent to them regarding any issues I was having.

Jan 14, 2011, 10:05 PM // 22:05	#3
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	We don't know if they are the same people although both have access to the same system. The main difference is @ncsoft would cover all of NCSoft's games and @guildwars would just cover Guild Wars. We've been told to send emails to @guildwars for GW related problems, putting the problem in the subject line (LOGIN PROBLEM, NEED CHARACTER NAME, ACCOUNT STOLEN, etc.) and including any Support ticket numbers in the body of the message.

Jan 15, 2011, 02:42 AM // 02:42	#4
sykoone Jungle Guide Join Date: Dec 2005 Guild: Mystical Chaos Profession: E/	From my experience, no they're not. I dealt with NCSoft after a hack to restore access, but when I asked if my account had been marked while it was hacked, I was told I needed to contact GW support for that information. While the information is shared between the two, NCSoft deals with account and billing issues, while GW support deals with in-game issues.